How Do I order a Hat or Headpiece? 

Each piece from The House Of Hats is handcrafted in our studio , using only the finest materials and traditional techniques.

Our collection is available for immediate purchase or made to order though our online shop.

Simply add your chosen item to the cart and proceed to checkout. We now offer afterpay for your convenience.

‘ Once you’ve purchased your piece, we’ll reach out if we need your head measurements to ensure the perfect fit.

For custom orders in a specific style, colour, or material, please fill out our enquiry form on the contact page.

We’ll be in touch to discuss your design ideas.

Feel free to send any reference images or outfit photos to help us create your ideal piece.”

CAN YOU REPLICATE A DESIGN FROM A PICTURE I HAVE?

We respect the unique creativity of other designers and do not accept requests to recreate pieces from other sources. However, you are welcome to share designs you admire for inspiration.

With over 18 years of experience designing our Milliner Ilana can craft a unique piece tailored to your vision, using these as a guide without directly replicating the original.

Additionally, pieces for our past collections can be reordered, subject to material availability.

Simple email us at info@thehouseofhats.com.au with an image of the piece you’re interested in.

Can I order If I live Overseas ? 

Yes we accept International orders! you can purchase our hats though our online shop as usual. At checkout, simply select the international shipping option. We ship via Australia Post and tracking will be included.

How long will my order take?

For ready to ship orders, we’ll send them out the next available business day. For custom orders please allow 1-6 weeks for creation depending on the complexity and materials. We’ll keep you updated throughout the process, including production time and shipping details.

How do I know my hat or headpiece will fit?

‘ Most of our online pieces as a standard head size of 21” - 22” Inches and our headpieces are one size fits all. If you’re concerned about fit, we offer custom sizing.

Feel free to reach out at info@thehouseofhats.com.au for a custom piece in your size or in other colours if needed.

Please allow 1-6 weeks for specific materials.

How Do I Measure My Head ?

To measure your head for a hat , you’ll need your head size
Here is the best & easy way to measure your head :

Wrap a tape measure or piece of string around your head about 1/8 inch above your ear and across your forehead, completely circling your head.

Keep it snug but not too tight. Measure exactly where the hat will sit. If you’re between sizes, opt for the next size up

Small :      Head size 54 - 55cm ( 21 inches )

Medium : Head size 56 - 57cm  (  22 inches )
Large :      Head size 58 - 59cm  (  23 inches ) 

Shipping & Delivery 

‘ For ‘ In Stock ‘ Buy now ‘ items , we ship the next business day after your order. Since our pieces are handmade , if an item is out of stock we will contact you so please allow a grace period of 5 - 14 business days for your order to be shipped depending on the detail.

We ship all orders via Australia Post.

STANDARD Australia Post Shipping : $20 ( 2- 7 ) Business Days

Standard within Australia: Orders are dispatched Monday-Friday, between 9-5pm via Australia Post

EXPRESS Shipping : $30 ( 2- 5 )Business days

Express within Australia: Orders are dispatched Monday-Friday, 9-5pm via Australia Post Express Shipping.

Purchases made on the weekends and public holidays will be processed on the following business day.

For Metro delivery, please allow 1-2 working days and 2-3 working days for Rural delivery.

All parcels require a signature on delivery. A tracking number will be sent to you upon payment so that you can track the delivery of your goods. 

(Note that all product prices indicated and payment made on this site are in AUD currency. All prices include GST.)

International: We ship Worldwide using Australia Post tracking service International.

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on the weekends and public holidays will be processed on the following business day. Please allow 7-21 days to receive your parcel.

STANDARD International Shipping : $40.00 (( 7- 21 Business days

You will receive a confirmation email once your order is shipped with a tracking number to track your order. if you need a rush on your order, please feel free to contact us and we can express your order at extra shipping costs to your desired country.

Each order shipped is placed inside one of The House Of Hats Gift boxes.

Please note we are not responsible for postal damages all items are packed securely to avoid damages when shipped.

Returns

We do not accept return on custom made orders, sale items or jewellery., as these are made specifically for the client’s requirements .

Some beading designs may vary as each piece is one of a kind.

We accept returns or exchanges within 14 business days, as long as the piece is unworn and in it’s original condition. Buyers pay return shipping cost.

Please  email us at :

info@thehouseofhats.com.au shipping your return/exchange and we will be pleased to provide you with return/exchange instructions.

Stockist 

We are always looking stockists to stock our pieces.

If you would like to stock our pieces in your boutique please contact us

to discuss wholesale prices. 

email info@thehouseofhats for all wholesale inquiries.

For all other enquiries please contact

Ilana : 0415 946 753