The House of Hats Custom Made Millinery Sydney

CUSTOMER CARE 

FREQUENTLY ASKED QUESTIONS 

How Do I order a Hat or Headpiece? 

The House of Hats millinery is all made to order and can be made by purchasing any of our products in our online store.

Once you have purchased your piece if the piece requires your head size we will email you for your head measurements so we can make the perfect fit.

If you require a custom order in a style/colour/material of your choice please fill out our enquiry form on our

CONTACT US page and we will get back to you to discuss your design.

 

Please feel free to send us any pictures of ideas on designs or your outfit  that you like so we can use as references.

 If you live  interstate or international we can discuss your order through email or skype.

We will provide you with a quote during your consultation. We can set up a custom order option in our online store for you to purchase  A 50% deposit (non-refundable) is required to commence the work with the remaining balance being  prior to postage/shipping.

Pieces from our past collection can also be order if materials are still available by sending us an email to info@thehouseofhats.com.au with the image of the piece you are after . 

We only use the finest materials locally and internationally and love to incorporate antique and vintage trims.

If you are getting married we can also include fabric or lace from your wedding gown / event attire into your design.

If you are getting married we also specialise in bridesmaid, flower girl and mother of the bride pieces.

Can I order If I live Overseas ? 

Yes you can order if you live overseas , you can order our pieces through our online store or contact us through phone

email or skype to design and  discuss a custom made order.

 

How long will my order take?

Please allow 1-6 weeks for your hat or headpiece to be made depending on the detail and ordering materials.

We will update you through the process of your order on how long the process of production will take plus the shipping time to you.

 

How do I know my hat or headpiece will fit?

Most of our online pieces are the standard head size which is 22.5inches or if tit's a headpiece it's one size fits all.

If you are worried about your piece not fitting, specific custom sizing is available please feel free to contact us at info@thehouseofhats.com.au and we can custom make your piece to your head size also in other colours if needed. Please allow 1-6 week if ordering specific materials.

How Do I Measure My Head ?

When buying a hat online all we need is your head size
Here is the best & easy way to measure your head :

Use your tape measure or a piece of string around your head about 1/8" above your ear, across your forehead, completely circling your head.
Hold the tape firmly, but not too tightly.
Basically you need to measure your head exactly where your hat will sit.
If your measurement falls between sizes, choose the next largest size.

Small :      Head size 54 - 55cm ( 21 inches )

Medium : Head size 56 - 57cm  (  22 inches )
Large :      Head size 58 - 59cm  (  23 inches ) 

 

Shipping & Delivery 

If your item  is in stock most pieces will ship out on the next business day after your order has been placed. However, given the handmade pieces , we ask that you allow a grace period of 5-14 business days for your order to be shipped depending on item detail.

All our shipping is through Australia Post : 

Standard Australia Shipping : $ 15 Express

Standard International Shipping : $23 - $40 Depending on country calculated costs 

Note that all product prices indicated and payment made on this site are in AUD currency. All prices include GST.

Standard within Australia: Orders are dispatched Monday-Friday, between 9-5pm via Australia Post.

Express within Australia: Orders are dispatched Monday-Friday, 9-5pm via AusPost Express Shipping. Purchases made on the weekends and public holidays will be processed on the following business day. For Metro delivery, please allow 1-2 working days and 2-3 working days for Rural delivery. All parcels require a signature on delivery. A tracking number will be sent to you upon payment so that you can track the delivery of your goods. 

International: We ship to New Zealand, USA, UK and Canada using Australia Post Pack and Track International. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on the weekends and public holidays will be processed on the following business day. Please allow 7-21 days to receive your parcel.

You will receive a confirmation email once your order is shipped with a tracking number to track your order.

If you need a rush on your order, please feel free to contact us and we can express your order at extra shipping costs to your desired country.

Each order shipped is placed inside one of our special signature boxes.

Please note we are not responsible for postal damages all items are packed securely to avoid damages when shipped.

 

Returns

We do not return custom made orders as these are made specifically for the clients requirements.

No returns on sale items.

When ordering online some beading designs may vary due to reproducing the design as these are one offs.

We will accept returns on ready to wear store items for refund or exchange within 14 business days, so long as the piece is unworn and remains in original condition. 

Please  email us at :

info@thehouseofhats.com.au shipping your return/exchange and we will be pleased to provide you with return/exchange instructions.

Stockist 

We are always looking for amazing stockist to stock our pieces.

If you would like to stock our pieces in your boutique please contact us

to discuss wholesale prices. 

email info@thehouseofhats for all wholesale inquiries.

For all other enquiries please contact

Ilana : 0415 946 753