Frequently Asked Questions

 

How Do I order a Hat or Headpiece? 

At The House Of Hats you can order your hat or headpiece online or for custom orders fill in our enquiry form on our CONTACT US page.

  We can discuss your requirements to design your perfect accessory

 If you are interstate or international we can discuss your order through email or skype.

We only use the finest materials locally and internationally and love to incorporate antique and vintage trims.

If you are getting married we can also include fabric or lace from your wedding gown / event attire into your design.

If you are getting married we also specialize in bridesmaid, flower girl and mother of the bride pieces.

 

How long will my order take?

Please allow 2-8 weeks for a hat or headpiece to be made depending on the detail and sourcing materials.

 

 

What advice do you have for brides when they are thinking about their wedding jewelry/accessories?

Please don’t leave choosing jewelry and headpieces to the last minute they are just as important as your dress and tie inthe whole ensemble. Planning ahead is advisable.

 

How do I know my hat or headpiece will fit?

The House Of Hats online pieces are one size fits all. If you are worried about your piece notfitting, specific custom sizing is available please feel free to contact us at info@thehouseofhats.com.au and we can custom make your piece to your head size also in other colours if needed. Please allow 2-6 week if ordering specific materials.

 

 

What if something I ordered arrived damaged?

Contact us at info@thehouseofhats.com.au and we will return your  item for you. ( customer pays for return shipping).

Due to each piece being handmade each item is a one off pieces and designs may vary due to materials and embellishment of beading.

 Please note we are not responsible for postal damages all items are packed securely to avoid damages when shipped.

How quickly will my order be sent to me?

As long is the item is in stock ,most pieces will ship out on the next business day after your order has been placed. However, given the handmade pieces , we ask that you allow a grace period of 5-14 business days for your order to be shipped depending on item detail.If you need a rush on your order, please feel free to contact usinfo@thehouseofhats.com.au and we will do our very best to ensure that you have your order when you need it.

 

RETURNS

We do not return custom made orders these are made specifically for the buyer.

No returns on sale items.

When ordering online some beading designs may vary due to reproducing the design as these are one offs.

We will accept returns on ready to wear store items for refund or exchange within 14 business days, so long as the piece is unworn and remains in original condition. 

Please  email us at :

info@thehouseofhats.com.au shipping your return/exchange and we will be pleased to provide you with return/exchange instructions.

How long does it take to process a return/exchange?

Once we have received your package and verified the condition of the exchange, please allow us 14 business days to process your exchange. For returns, please allow us 14 business days to provide you with store credit or return the full original amount onto the credit card used in your original order. You will receive an email confirmation when your new piece has been shipped or your store credit is available.

 

How do I return or exchange an international order?

Please return your order to the returning address ( customer pays return costs) and we can return or exchange your purchase.

Please note we do not return made to order items.

 

Does The House OfHats wholesale ?

Yes we do please email info@thehouseofhats for all wholesale inquiries.

For all other enquiries please contact

Ilana : 0415 946 753 or email info@thehouseofhats.com.au

 

 

Getting a custom made headpiece made

Contact The House Of Hats via email or phone/ Skype  to arrange custom designs

 We will discuss headpiece styles, materials, colours, sizes etc during your consultation s headpiece is designed and created to perfection to match that perfect gown/dress.

 will provide you with a quote during your consultation. A 50% deposit (non-refundable) is required to commence the work with the remaining balance being  prior to postage/shipping.

 

SHIPPING AND DELIVERY

Within Australia (Express): $10

International: $25

Note that all product prices indicated and payment made on this site are in AUD currency. All prices include GST.

 

Standard within Australia: Orders are dispatched Monday-Friday, between 9-5pm via Australia Post.

Purchases made on the weekends and public holidays will be processed on the following business day. For metro delivery, please allow 3-5 working days and 4-7 working days for rural delivery.

All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest branch. A tracking number will be sent to you upon payment so you can track the delivery of your goods.

 

Express within Australia: Orders are dispatched Monday-Friday, 9-5pm via AusPost Express Shipping. Purchases made on the weekends and public holidays will be processed on the following business day. For Metro delivery, please allow 1-2 working days and 2-3 working days for Rural delivery. All parcels require a signature on delivery. A tracking number will be sent to you upon payment so that you can track the delivery of your goods. 

International: We ship to New Zealand, USA, UK and Canada using Australia Post Pack and Track International. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on the weekends and public holidays will be processed on the following business day. Please allow 7-21 days to receive your parcel. A tracking number will be sent to you upon payment so that you can track the delivery of your goods.